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Why does AudioBox iTwo start distorting badly after hour or so of being plugged in?

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asked Jul 15, 2016 in AudioBox USB by richardivanov (150 points)
I have an AudioBox iTwo with the latest firmware, latest drivers, latest Windows 10 updates. I use it as a primary sound output to drive a pair of "known good" studio monitors. Almost every day, after about an hour to two of activity or simply just idling, the iTwo starts distorting very badly, producing "digital noise", with a only semblance of the original sound. The only fix is to unplug-replug the audio interface or to reboot the PC. As mentioned, I don't necessarily have to drive it with any software, it just happens, consistently, as a function of time, and when it happens, even the Windows notification sounds get distorted. I've reinstalled the drivers and StudioOne multiple times, but no luck. Any ideas as to why this is happening? Sounds like there could be a software/firmware bug, perhaps a slow memory leak that results in some sort of buffer sizing/pointing mismatch?

1 Answer

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answered Jul 21, 2016 by ryanmiller13 (18,170 points)
 
Best answer
I would look into your advanced power settings for Windows 10 and ensure it is set to high performance and also that it does not allow the USB ports to "go to sleep."  If this does not work, submit a technical support ticket at http://www.presonus.com/support/contact-technical-support
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