Questions & Answers

Installation of AudioBox iTwo does not work

0 votes
781 views
asked Nov 6, 2016 in AudioBox USB by marcovecchiato (150 points)

I cannot install the AudioBox iTwo, something goes wrong during the installation.

My computer has Windows 7 Professional Service Pack 1, 64 bit Operating System, RAM 8,00 GB.

I have downloaded the Installer “Universal Control v1.8.1 for Windows” and run it locally but the installation was not successful, although an icon “Universal Control” was created. In the Control Panel (note: all names are translated from Italian), in “Audio” only the built-in loudspeaker are visible. During the installation (less than one minute) several times a DOS window is opened and closed quite fast, probably because of an error message.

In “Devices and Printers” PreSonus AudioBox iTwo is shown as “unspecified” with an error message: Category = Audio Device, Status = Problem Resolution activities are required.

Under Program Files a folder PreSonus has been created. I tried to run manually PreSonus/Universal Control/Drivers/Install/x64/DriverInstall and got an error message (after a DOS window appeared for a moment): DriverInstall.exe stopped working.

Firma problema:

  Nome evento problema:                    APPCRASH

  Nome applicazione:                           DriverInstall.exe

  Versione applicazione:                       0.0.0.0

  Timestamp applicazione:                   51c30acb

  Nome modulo con errori:                  ntdll.dll

  Versione modulo con errori:             6.1.7601.18247

  Timestamp modulo con errori:         521eaf24

  Codice eccezione:                               c0000005

  Offset eccezione:                                0000000000055384

  Versione SO:                                        6.1.7601.2.1.0.256.48

  ID impostazioni locali:                        1040

  Informazioni aggiuntive 1:                3402

  Ulteriori informazioni 2:                     3402768407e9e2524a5c81e3afde0232

  Ulteriori informazioni 3:                     936e

  Ulteriori informazioni 4:                     936e9a81638a06a700040a46b5633a9c

1 Answer

+1 vote
answered Dec 2, 2016 by matthewgorman (51,500 points)
selected Dec 11, 2016 by ghasenbeck
 
Best answer
During installation, there is a dialog to select the drivers to install (there are multiple, all Presonus product drivers are in UC). Uninstall the existing version you have, and install version 1.8.3, making sure the drivers for your product are selected.
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