I recently got an Audiobox USB. Very excited to begin recording, I encountered a problem. Whenever I plug in my device, an error pops up saying that Windows cannot recognize my device, saying that the device has malfunctioned.
I would believe that this is a software issue, but I have completely reset my computer and updated all of my windows files. Along with the solutions offered to me by the Microsoft support live chat. No luck.
I was getting worried that the problem was with my Audiobox as when I plugged it into my Sisters laptop, I encountered the same error, but when I plugged it into my fathers laptop, the device worked perfectly. I am just very confused.
Information that could be useful:
- Under my USB Controllers section in Device Manager, the Audiobox shows up as "Unknown USB Device (Configuration Descriptor Request Failed), when I view properties of this, the device status says "Windows has stopped this device because it has reported problems. (Code 43) A request for the USB configuration descriptor failed."
-I am updated to the latest version of Windows 10
-The computer is Running with an Intel i5 Processer, NVIDIA Graphics, 8 GB of RAM, and a 64-bit Operating System.
Please help me with this problem, I am almost out of options.