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Why will UC no longer launch for my StudioLive mixer / FireStudio after installing UC-AI for a new StudioLive-AI mixer?

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asked Aug 18, 2015 in Ai Mixers by AlexTinsley (733,960 points)
Why will Universal Control no longer launch for my classic StudioLive mixer or Firestudio family interface after installing Universal Control-AI for the new StudioLive-AI mixer?

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answered Aug 18, 2015 by AlexTinsley (733,960 points)
selected Aug 18, 2015 by AlexTinsley
 
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Why will Universal Control no longer launch for my classic StudioLive mixer or Firestudio family interface after installing Universal Control-AI for the new StudioLive-AI mixer?

Universal Control-AI installs a newer Firestudio driver than the one installed by the classic Universal Control 1.7 installer. In order to use a StudioLive-AI mixer and a classic StudioLive mixer or Firestudio family interface on the same computer, you must use Universal Control 1.7.2 so that the classic Universal Control Launcher and VSL Mixer Control Panel will work correctly.

 

NOTE:  There is currently no support for RM mixers and StudioLive classic mixers/FireStudio Project/Mobile devices on the same system.  The Universal Control GUI interface and driver have not been correctly tested to interact with all devices.  Presonus is looking into this possibly be available in a future release, but we have no ETA or confirmation on when/if this will be available.  

UC AI version 1.0.2.24818 is the only release that will be compatible with Classic StudioLive mixers and FireStudio devices, but RM mixers are not supported on this driver release.

The correct version of UC AI can be found on this page here.

 

Universal Control 1.7.2 will be made available on the public website downloads page for the classic StudioLive and Firestudio devices:

http://www.presonus.com/support/downloads

If you have already installed Universal Control-AI, you may be able to simply download and run the Universal Control 1.7.2 installer and it will likely resolve any issues with classic StudioLive and Firestudio devices.

If you do have problems getting either device recognized or working though, it may require you to fully uninstall both classic Universal Control and Universal Control-AI from your computer and then re-install each first before connecting either device.

Uninstalling Universal Control-AI

Follow the instructions for Uninstalling Universal Control-AI Drivers and Software in this Knowledgebase Article:

http://answers.presonus.com/1299/why-would-need-uninstall-reinstall-my-studiolive-ai-drivers​

http://answers.presonus.com/1305/uninstall-reinstall-device-drivers-for-the-studiolive-mac

Be sure to only complete the Uninstall portion. Do not download and reinstall yet.

Uninstalling classic Universal Control and Firestudio software

Follow the instructions for Uninstalling Universal Control and Firestudio Family Drivers and Software in this Knowledgebase Article:

http://answers.presonus.com/810/uninstall-reinstall-firestudio-drivers-microsoft-windows

http://answers.presonus.com/814/uninstall-reinstall-firestudio-studiolive-drivers-computer

Be sure to only complete the Uninstall portion. Do not download and reinstall yet.


 

Installing Universal Control 1.7.2 and Universal Control-AI

Now that all Universal Control related software has been removed, you can proceed with the Downloading and Installing the Latest Driver portions of each of the aforementioned Knowledgebase articles. It is recommended that you leave all devices disconnected until both installs are complete.

  1. Download the installer for Universal Control 1.7.2 from the classic StudioLive or Firestudio family device's download page: http://www.presonus.com/support/downloads
  2. Download the installer for Universal Control-AI from the My Hardware page of your Presonus User Account, under the listing for your registered StudioLive-AI mixer: https://my.presonus.com/
  3. Install Universal Control 1.7.2 first and reboot.
  4. Install Universal Control-AI next and reboot.
  5. Now connect your classic StudioLive or Firestudio device and open Universal Control to confirm that it's working, and then quit Universal Control and disconnect the StudioLive/Firestudio device.
  6. Next, connect the new StudioLive-AI mixer and open Universal Control-AI to confirm that it's also working.
  7. Once both devices have been connected and installed properly, you should be able to switch back and forth between the classic StudioLive/Firestudio and the StudioLive-AI as needed.

NOTE: We do not support using the classic StudioLive or Firestudio devices and the StudioLive-AI mixers both connected at the same time.

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