Sorry if this is a completely dumb question but it just seems Presonus staff are nowhere to be seen on feature request discussions. Every time I post a feature request it feels like a hopeless "message in a bottle", also mainly because many very sensible features that have consistently been up-voted over the years are yet to be implemented (e.g. Mixer Undo--even Cubase has it) while new great but less necessary features have been deployed (e.g. Mix FX).
I won't discount the possibility that those feature requests have been noticed by the devs and they are in the pipeline, the problem is nobody from Presonus ever seems to chime in and say:
"Hey, we think that's a good idea and we will look into adding it in a future version, thanks!"
That sort of reply would benefit everybody:
- Users wouldn't waste time bumping Feature Request threads once they've been acknowledged
- Customers would feel more valued
I'm also an FL Studio user, and I have to say Image-Line forum participation and customer support is top-notch. I have nothing but respect for Image-Line, and I'm yet to find a company as caring and supportive as they are. For me this is as important as the product itself, as a paying customer.
It's worth noting though that Presonus tech support staff are awesome and they've acknowledged and filed every single bug I've reported to them. I would like to see the same level of support when it comes to feature requests, at least an occasional nod from Presonus to let users know they've been heard.