Questions & Answers

How do I get my Universal control to operate in my new Mac Pro?

0 votes
asked Jan 22, 2017 in Ai Mixers by enzoscarano (120 points)
I updated my I Mac to a Mac Pro with OS Sierra. I installed the Universal control on my new computer and it is locked. I cannot operate the software.

2 Answers

0 votes
answered Jan 23, 2017 by wahlerstudios (104,000 points)

If everything is "greyed out", UC Surface on your your new computer has no permission to control the mixer. Go to "System" on your mixer, page 3, look for the device (your computer) and activate the settings "FOH" and "Ch.Rename". This should get you going.

StudioLive AI Software Reference Manual, chapter 3.5 (

Hope this helps.

0 votes
answered Jan 26, 2017 by wahlerstudios (104,000 points)
Just wanted to add the information that access code 12345 unlocks UC Surface. Maybe this is a more precise answer to your question. You can read everything about "UC Surface Mix Permissions" and "Change Access Code" in the software manual (chapter 4.8.1).