Question

i can't find my upgrade i purchased for $299.00.

Answer 1

I can see that Studio One 3 Professional has been activated on your account. 

When you are logged into Studio One, simply go to the menu Studio One > Studio One Activations. Use the drop down and select "Show my existing Product Keys". 

Select your Studio One 3 Professional Key. Studio One will close and reopen. Then you will have access to Studio One 3 Professional and all content. 

If after doing this, you still don't see Studio One 3, go to your My.Presonus.com account and submit a support ticket. 

Answer 2

You need to first register the new product within your presonus account. Then you will see the download as one of your purchased items.