Questions & Answers

Purchased the Studio One 4 upgrade from Studio One 3 Professional over 2 hours ago and it is still not in my account.

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asked May 23, 2018 in Studio One 4 by jessecolburn (200 points)
Purchased the Studio One 4 upgrade from Studio One 3 Professional over 2 hours ago and it is still not in my account. I received the confirmation email telling me it's in my account as well as the invoice for my purchase.

Anybody experiencing this?

Thanks!

3 Answers

0 votes
answered May 23, 2018 by PreSonuSales2 (68,360 points)
Hi Jesse,

We apologize for the inconvenience! We've also received the support inquiry you submitted and our team is looking into your issue now. We'll be following up with you shortly on your support request.

If anyone else is having an issue with a purchase they made through the PreSonus webstore, please submit a support request from presonus.com/help so that our team can assist you with the matter.
0 votes
answered May 23, 2018 by AlexTinsley (772,370 points)

We have a registration issue that is going to be resolved in a few days. 

Please see this article:

https://answers.presonus.com/28357/upgrade-from-studio-one-3-to-studio-one-4

0 votes
answered May 23, 2018 by jessecolburn (200 points)
But mine was not a registration issue. Mine doesn't even show up in my account to even download, therefor the fix in that article is of absolutely no help to me. I said this in my original message. What gives?
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