Question

Purchased the Studio One 4 upgrade from Studio One 3 Professional over 2 hours ago and it is still not in my account. I received the confirmation email telling me it's in my account as well as the invoice for my purchase.

Anybody experiencing this?

Thanks!

Answer 1

Hi Jesse,

We apologize for the inconvenience! We've also received the support inquiry you submitted and our team is looking into your issue now. We'll be following up with you shortly on your support request.

If anyone else is having an issue with a purchase they made through the PreSonus webstore, please submit a support request from presonus.com/help so that our team can assist you with the matter.

Answer 2

We have a registration issue that is going to be resolved in a few days. 

Please see this article:

https://answers.presonus.com/28357/upgrade-from-studio-one-3-to-studio-one-4

Answer 3

But mine was not a registration issue. Mine doesn't even show up in my account to even download, therefor the fix in that article is of absolutely no help to me. I said this in my original message. What gives?