Questions & Answers

Studio One.exe fails to start

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1,423 views
asked Mar 3, 2017 in Studio One 3 by davidcollins4 (190 points)

Studio One.exe reports: "This application requires Windows & SP1 with Platform Update or later.".

But I already have Windows Platform Update (Windows6.1-KB2670838-x64 - setup installed. 

My PC is fully up to date.

When I try to install it again the installer reports: "Update for Windows (KB2670838) is already installed on this computer."

Please can you help me?

Thanks.
crying

2 Answers

0 votes
answered Mar 4, 2017 by davidcollins4 (190 points)
 
Best answer

This problem was apparently caused by an unrepairable Windows corruption.
I reinstalled Windows 7, Service Pack 1, SP1 Platform Update, PreSonus Studio One 3 (x64) and Universal Control for AudioBox.  

This problem is now resolved. 
Let's hope I don't have any more problems as I want to spend time making music instead of fixing computers. 

wink

0 votes
answered Mar 4, 2017 by gadget69 (31,130 points)
Hmmm... the minimum specs say Win 7 SP1 x64/x86 in your post above you specified Win 6.1. Hopefully you have set up a My Presonus account, and registered your hardware and software there. I have found it FAR easier to install S1 from that account.
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