Ensure your computer is fully up to date with any Windows and HP updates.
Ensure that you have installed the current device drivers for the AudioBox.
Connect your AudioBox to different connections and with different cables.
Test your AudioBox on another computer.
If your AudioBox will not work regardless of cables, connections or computers, then it may be faulty.
Have your AudioBox exchanged from where you purchased it or contact PreSonus for further assistance.