Sorry to hear you are having issues with the AudioBox. Please check out these two guides, which will assist you in setting up your AudioBox:
1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:
2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:
Windows 8, 8.1 and Windows 10:
If you're still having issues, please create a system profile for me using the instructions in the articles above and attach it as a reply. I will then be able to examine your system and provide you with further troubleshooting.
Thank you for your patience,