Questions & Answers

can't input audio

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asked Aug 21, 2017 in Studio One 3 by andrew74 (150 points)
I have just installed Studio One (2) on my computer and have the Huxley M-49 keyboard. When I load the program in the list of functions it says 'Audio recording disabled' and in Audio setup it says 'Disabled 1' and 'Disabled 2' above the numbers 1 & 2 in little boxes.In addition on start up it says 'Failed to open Microsoft Midi Mapper'. I can't seem to record anything from my keyboard or even hear it when i press the keys. I have added it as a device. It comes up as 'Masterkey 49'.

Please help!

1 Answer

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answered Aug 23, 2017 by Jamesrhone1 (197,630 points)
 
Best answer
Sorry to hear about the recent issues you have been experiencing.

You will need to go to Options > Audio Setup and choose an audio device that works on your system. Without an device set here, neither audio nor MIDI will function in Studio One.

This may be something that requires a bit more troubleshooting. Please create a support ticket if you would like to discuss this in more detail.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new
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