Questions & Answers

Why does one of my Eris E5 Monitor tweeters keep going in and out?

0 votes
asked Oct 12, 2017 in Sceptre, Eris, R-Series by michaeldrummer (150 points)
I just got my Eris E5 speakers today, and one of the tweeters keep coming in and going out. Every time I turn on my monitors, they both play for about 15 seconds, and then one of the tweeters just cuts out. What should I do in a situation like this?

2 Answers

0 votes
answered Nov 29, 2017 by AlexTinsley (924,360 points)
Best answer
If it's within the grace period of your store purchase, take it back to the store and exchange it for another one. This will be faster than going through PreSonus warranty repair. If it's after your original purchase grace period, then contact support so we can troubleshoot with you and if needed setup an RA to get it sorted.
0 votes
answered Jul 6, 2019 by dimitribee (140 points)
have you fixed it? i have the same problem. cant guess what to do with. tweeter working itself. i think problem is on motherboard but cant find. mine is working maybe 1, 2 or 5 hours, but then cuts out til another day :/