Question

I just got my Eris E5 speakers today, and one of the tweeters keep coming in and going out. Every time I turn on my monitors, they both play for about 15 seconds, and then one of the tweeters just cuts out. What should I do in a situation like this?

Answer 1

If it's within the grace period of your store purchase, take it back to the store and exchange it for another one. This will be faster than going through PreSonus warranty repair. If it's after your original purchase grace period, then contact support so we can troubleshoot with you and if needed setup an RA to get it sorted.

Answer 2

have you fixed it? i have the same problem. cant guess what to do with. tweeter working itself. i think problem is on motherboard but cant find. mine is working maybe 1, 2 or 5 hours, but then cuts out til another day :/