Question

We just got the new Kindle Fire HD 10 (2017 model) to replace our iPad 4 that just became obsolete with the release of iOS 11 (we've had no end of troubles with it since then).  The Fire is running Android 5.1.  The UC Surface GUI is extremely small on the device.  It's not unusable, but it's nearly unreadable.  Having some sort of scaling option might be useful for the mobile versions of UC Surface, something like 0.5x, 1x, 2x, etc options for interface scaling.

[EDIT 10/28/17] I've uploaded a picture of the issue.  This is the Kindle Fire HD 10" tablet, next to our iPad 4.  The size of the GUI on the Kindle is unacceptably small.

Answer 1

Hi Andrew,

See our Knowledge Base article here: https://support.presonus.com/hc/en-us/articles/115005392986-UC-Surface-display-size-on-Android-Tablets

In your case, taking the specs of the Fire HD 10, with it's native resolution of 1920x1200 and 224dpi

1) 224dpi does not qualify for Scale Factor 2x
2) Even if the dpi were > 240, the resolution is not 2x the minimum 1024x748

So, in the case of the Fire HD 10, there is actually no case where UC Surface could be displayed on the device at a 2x scale factor. If it were at 2x, the bottom of the UI would be off the screen.