Questions & Answers

why does studio one demo keep downloading when I'm hitting the studio one 3 artist download key

0 votes
asked Nov 15, 2015 in Studio One 3 by rickyburr (120 points)
i got the demo version first then bought the artist version of studio one three and I'm using the artist version download key but it keeps downloading the demo version

2 Answers

0 votes
answered Nov 15, 2015 by gadget69 (31,150 points)
Hi, have you set up a "My Presonus" account yet? If not, do so, then register all your products. Go to your "software account and download the product from there, and when  prompted, enter the key. There are some characters, like an I can a 1 which can be entered wrong, so make sure you are entering the correct character.
0 votes
answered Nov 16, 2015 by matthewgorman (52,040 points)
There is only one installer, and entering the proper license key will activate the version. Then depending on the purchased version, there is additional content that may be available to you. Easiest way to check that is to go to the studioone menu at the start page, installation, from user account. There you can see the list of content available to you, and if it has been installed or not.