Question

In my Studio One 3 Artist it states that there is an update.

So I click the update now button. The Transfers window opens. There is an entry: Downloading the progress starts then after about 2 seconds it stops with Download.part Failed!

I have signed out and back in again. I am connected to the network (I am writing this here  :-) )  So why does it not download.

I am running windows 10 and my software is registered.

Answer 1

Try downloading directly from your my.presonus account.

Answer 2

I have the same issue on Win 10 64Bit PC.

It downloads ok on my second machine - Win 10 32bi.

Comments

Try downloading directly from your my.presonus account.

Answer 3

I'll add a third to this problem, Laptop fine, music computer where it actually matters having none of it.

Answer 4

same problem here. anyone found an answer yet ?

Answer 5

Phew! I figured this out. I was having the same issue, and was relentless in figuring this out.

Step 1: Go to your PreSonus Account --> Click on My Products

Step 2: Under the "Software" tab, click on "Download Installer"

Step 3: This will prompt a re-download of the Studio One Software. (The good thing is, the installer is pretty intelligent so it will just install the new things, and leave what is still needed on your computer). *MAKE SURE YOUR CURRENT VERSION OF STUDIO ONE IS CLOSED*

After a few minutes of installing, find the Studio One application in your program folder, run it, and BOOM new updated version! Hope this helps.

Answer 6

I did what "chrislaneguage" suggested and it worked! I did that because there is (as im typing this) no "update" option on my.presonus.com

Answer 7

I have the same issue; in my presonus account there is no "Download Installer" though. So I have put in a work ticket. I can't seem to get around this problem!