Questions & Answers

ATOM not working in Studio One 4.x

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asked Dec 12, 2018 in Atom Pad Controllers by petebrown1 (220 points)

Hi All

ATOM was working last week, but is no longer working. Specifically:

  • It shows up in the Universal Control app
  • It shows up in the Studio One Options | External Devices tab
  • When Studio One boots up, I get a red skull and crossbones and two "Failed to open ATOM!" messages in a row.

After seeing the failure, I updated Studio One to 4.1.1. I've also updated to the latest ATOM firmware. Still no go.

In Device Manager, the ATOM shows up in its own "PreSonus ATOM" bucket, but the device itself is "PreSonus ATOM DFU". From past experience with other devices, I'm pretty sure this shouldn't be in DFU mode, right?

Windows 10 1809.

Pete

1 Answer

0 votes
answered Dec 12, 2018 by petebrown1 (220 points)
Ok, so rebooting a third time caused it to be detected by Studio One.

But then to actually use it inside Studio One, I had to unplug and replug the USB connection.

I'll update if any weirdness continues.

Pete
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