Question

Hi there

Hi. I bought a studio one from the splice about a week ago. And I got a serial key and the message

''You need to supply the product for the software you want to upgrade''  didn't register the product.
What should I do if the splice asks me to ask the presonus?
I think there's a problem with the serial key.

Answer 1

Following. Was purchasing the Pro Version. Got serial today but not working - same dialog window.

Answer 2

Having the same issue. On Mac.