Questions & Answers

closed Problem With Studio 192 and non-functioning headphone jacks/Universal Control

+2 votes
asked Oct 23, 2019 in PreAmps, Signal Processors and Monitoring Hardware by simonpuckett (150 points)
closed Oct 23, 2019 by simonpuckett
I recently updated my Mac to the most recent version (Catalina) so I imagine my problem has something to do with this. Anyway, my main issue is with the front headphone jacks and UC. When audio is running through my computer whether it be from my DAW (Logic X) or another app, it runs normally through the Studio 192 and out through my monitors. It seems the main stereo out is working. But there is no signal coming through the front headphone jacks. I opened up UC to see if there were any issues there and made sure to update it to the most recent version as well.  Apparently there is no signal running through UC at all. Typically whenever audio is going through the interface you see the signal coming up on UC, but it is not there. Audio is running through the 192 and out to my monitors, but nothing comes through on UC or the headphone jacks. I have searched for answers online and through the PreSonus Community but found nothing. I really don't know what to do at this point.
closed with the note: New Universal Control Update fixed the issue.