Question

i have paid for upgrade and not received a product key

Answer 1

That's two of us. Submitted a ticket as suggested by Sales. Waiting to hear back.

Answer 2

This happened to me yesterday - opened a support ticket and still waiting for someone to address this.     Looks like it may be affecting everyone who purchased via the website?  UPDATE: Resolved - The Support Ticket was updated and the software has been deposited directly into the My Software section on MyPresonus.com .

Answer 3

Same situation!!

Answer 4

I'm in the same situation except that I have paid for an upgrade from a Professional Studio One 2. I have waited more than 15 hours so far.

Answer 5

The same things is happening to me. I haven’t received an email or a product key number. Studio 4 Pro. is not in my Presonus account. I don’t know what the deal is! CRAZY! It’s been almost fourteen hours ago!

Answer 6

same situation! I'm waiting for 3days.

Answer 7

Ditto! I'm submitting a ticket, then.

Annoying... :-(

Answer 8

Adding to the frustration, I can't enter a ticket. I fill out all the details, click save and the page indicates busy status for a few seconds and then goes back to the ticket editing. If I select close, it warns me "You have not yet submitted your ticket. Your ticket details will be saved until you refresh your browser, just click Create Ticket again to resume."

The thing is, no matter how many time I click save, it doesn't save the ticket. If I entered any details wrong, there should be an error message but no, it just goes busy and doesn't save.

I can't win! I'll wait and try again, later. :-( :-(

Answer 9

Is this solved now?

I still can't find my new product key!!!

And even there is an error for send a ticket.........

Answer 10

Same thing happend to me just an hour ago, I received a mail after my payment. (from artist to professional) But no registration key (yet)

Answer 11

same for me!

Answer 12

I solved this problem by this web page.

https://support.presonus.com/hc/en-us/articles/360055784132-Studio-One-still-showing-up-as-Prime-or-Artist-after-purchasing-an-upgrade

Answer 13

Go to https://my.presonus.com/products/all

Login to your account...

All of your past purchases will displayed in boxes with the purchase date at the bottom...

Click on the download icon in the lower left corner of the item's box.

The new version will be downloaded and activated automagically...  look for an icon on your desktop.

Even a stupid Australian can work that out !

Answer 14

There don't appear to be any answers for this question, only more people with the same problem.

I just upgraded to Studio One 6 professional. I can't run it until I provide a product key. The instructions said in order to find the product key, I need to register the product. I went to the page to register my product, and it requires a product key. Has anyone ever gotten this software to work? I suspect the whole thing is a hoax.

Answer 15

Is there any solution on this? I just bought the V6 professional upgrade, but have not recieved a product key or a download link. By accident I have placed two orders, but have no upgrade.

I opened a ticket on the  support site, but no help yet. 4 days now. What a joke!

Now I have asked for a withdrawal for this buys.