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just bought USB96 interface I can not get to register in audacity

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asked Dec 1 in AudioBox USB by richolin (120 points)
So lost.  I registered on the website, downloaded the driver, rebooted the system.  if I hook up monitors I can hear what is coming out of the mic.  I can not get it to read on my HP as a new mic.  Audacity will not pick it up either.  I switch over to e another type USB interface and I have no problems.  WHere is this operator going wrong?

I tried registering the unit but already done by the prior owner.  was told it was cleared, but I guess not.

Thanks

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