Question

I have HP Pavilion Beats Audio with Intel pentium processor and windows 10.  I have already downloaded and installed Studio One 3.  I just plugged in the AudioBox iOne.  My PC made a noise that an external device was plugged in, similar to if a USB drive was just plugged in.  Then the interface's powerlight flashes, stays on, and the PC makes the sound of a device being disconnected.  I opened Studio One and the interface is not even present as an option under configure audio in settings menu.  All tutorial videos I have seen show the interface automatically selected upon opening Studio One.  I just want to record and am not technologically savy.  Can you help me with this problem?

Answer 1

Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-