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PreSonus AudiBox iOne only pushes audio out of one speaker.

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asked Mar 7 in AudioBox i-Series by eddiebaute (120 points)
I'm having an issue where I only get audio output out of one of my monitors, regardless if I switch the cables, I'm able to connect my headphone and hear audio on both sides, but no go with the monitors. I know the cables are good because I switch them and get the same results. I've confirm the both monitors work but switching them...it just seems only one channel can play at a time. Any help would be greatly appreciated, I don't want to have to return them.

Specs are as follow:
- PreSonus AudioBox iOne
- Pair of Eris E3.5 monitors.
- OS - Windows 10
- Processor - AMD 9 3rd Gen
- RAM 64GB of MB.

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