Questions & Answers

Continuous buzz noise generated after installing Studio One 4 prime

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asked Mar 14 in Sceptre, Eris, R-Series by hsk2 (150 points)
After installing the Studio One 4 Prime on my Mac, the E5 speaker connected to the scarlett 2i2 started to make noise.
I deleted Studio One, but the speaker is still generating noise,
There is no noise in the Mac's own speakers, and there is no noise even when the audio interface and speakers are connected to the Windows system.

Please tell me how to solve this problem.

1 Answer

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answered Mar 14 by AlexTinsley (902,860 points)
 
Best answer

It may be by just coincidence that your speaker started making noise at the same time you installed Studio One Prime. You need to troubleshoot all of your audio cables to make sure they're all properly connected. 

You can use our Tech Support article about noise issues to determine if the issue is in your system, speakers, cables, or external interference. 

https://support.presonus.com/hc/en-us/articles/210044733-My-AudioBox-is-producing-or-recording-noise-What-do-I-do-

The issue may be your speakers, try plugging them into a different outlet. 

If you're issue persists, open a support request in your https://my.presonus.com account so a support team member and further assist you. 

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