Question

Dell Desktop 8930:  Windows 10 Platform-Purchased December 2019

Input: Stereo Mix (3-Realtek Audio)

Output: Speakers/Headphones (3-Realtek Audio)

Presonus Audio Box 22VSL

Error Message: When loading the software, the audio device Realtek could not be initialized.  Please check your hardware configuration and try again.

Studio One 4: Purchased on 16 Apr 20

Realtek loads on the home screen.

Problem: When I start a new song and go to record, I am not getting any recording levels on Mic 1 or the Master.

Does anyone know how I should go about correcting my problem.

Thank You!

Answer 1

Hi.  To use the audiobox VSL you need to have installed the Universal Control drivers.  You also need to select the audiobox as the device in the studio one options set-up page.  Click the drop down and select the audiobox vsl device.