Not yet and tech support has been useless for me: Opened the ticket Monday and immediately they asked for a system report. I responded with one and since then I've heard nothing...not even a simple "we got the report and are investigating the issue." I could go on but won't on this issue.
As for trouble shooting that I've done:
- uninstalling and reinstalling the previous version of Universal Control -- Didn't work.
- following the instructions below (see link). This seemed to work for over night but today the unit crashed and whined again so I thought I fixed it but alas, still got a $1K brick.
- Tried (1) above and then updating again with the new UC -- this didn't work.
- Tried (1) above and installing the new UC raw -- this didn't work.
The only thing I've been able to do is get the unit to work for 10 - 50 minutes (ish, mostly 15min) and a crash by doing the following:
- turn unit off
- close UC
- unplug unit from mac
- open UC
- plug unit into mac
- play audio
after 15 minutes on average, some more some less, the unit again crashes.
I'm running audio from my computer over to a Zoom L-8, mixing down, then sending audio back into the Quantum all via Loopback. I thought this may be the issue so I tried setting my system up to just view and use the Quantum -- this also didn't work.
Sunday night the 19th everything was working fine. Monday Morning I made the update and now I'm the proud owner of a $1K brick from a company with tech support than needs to learn to communicate. I doubt after this I'll buy another PreSonus product again and hope to return this one -- I'll find out Monday after Sweetwater Tech Support helps me tomorrow.
I really wanted to like this unit -- It's Thunderbolt afterall .... but I cannot have a device which I cannot trust for my stream.