Questions & Answers

Quantum interface no Universal Control connection, Fixed Red light, no thunderbolt light.

+1 vote
asked Oct 27, 2020 in Thunderbolt - Quantum by pedrocoelho3 (130 points)
I´ve got my Quantum for over a year and working flawless. I needed to format my PC,which is a 8700k, 32gb Ram, with a Gigabyte Designare MB. I installed the latest version of Universal control, connect the interface and nothing, its like it does not exist. Fixed Red Start Button, no thunderbolt light, no devices on UC. All the drivers are up to date. Don´t know what more to do.

1 Answer

0 votes
answered Apr 17, 2021 by markkurek (210 points)

I have the same problem running a Mac Catalina. Red light, blinking thunderbolt blue light. The tech service has not answered me in over a week. So if anyone has a solution please answer. I'm getting to the point of dumping this hardware from this company. They used to have good service. This over a week is ridiculous!