Ive been waiting for an answer from Presonus for a total of 10 Days now. Honestly, its to the point that other online forums like Gearslutz are seeing and talking about this stuff. I don't understand how they can have such shoddy support, even with a company as notorious as Microsoft will make you pay to get a repair done, they get it done and confirmed within 4 days.
Presonus get your stuff together, don't make your support tickets wait without no explanation. If you're having your staff code new firmware or drivers, then tell your customers. Simple as that. Your products are worthless to me if your service can't even do something as simple as a text reply.
I'm gonna copy and paste this to three other unanswered questions. Presonus, you deserved to get flamed at this point. Answer our questions.