July 7th was a challenging day. Our servers were offline for a few hours so we could make everything right for you.
All those issues have been resolved and back to normal working order.
If you're still having issues, or reading this thinking this applies to you, open a support request with our in-house support team who can assist you directly. - https://support.presonus.com
This is a community area, tech support does not patrol this area.