Questions & Answers

What happens to files in the cloud if a Sphere subscription is cancelled?

+1 vote
asked Jul 10, 2020 in Studio One+ by skijumptoes (2,930 points)
Do the files get immediately removed, or will they still be there when i start up the sub at a later date?  (i.e. if i choose to have a break from the service for period of months)

What if people are sharing from that workspace in the interim too.

1 Answer

0 votes
answered Jul 13, 2020 by AlexTinsley (924,650 points)
Best answer
When you cancel your Sphere membership, you have until the end of the current term that you paid for to access your files.

There's no way to "pause" the membership and restart it again and have your files still be there.

After the membership ends, any files stored in the cloud will be deleted. You'll need to download all the files from your cloud site before the membership expires.

As you are the originator of the workspace, anyone who was invited will lose access to that workspace and any files on it.