Question

I purchased PreSonus Studio One Professional v4 on May 2nd, 2020. I never got an option to upgrade to v5 for free like other users. I cannot see any redeem button in my account. What am I missing?

Answer 1

Please review this article to resolve your issue. 

https://support.presonus.com/hc/en-us/articles/360045502411-Grace-Period-for-those-who-recently-purchased-Studio-One-4-

Answer 2

Im having the same issue and my purchase date is june 6th, i have a RED upgrade button that opens a dialog asking for a product key, but the ver 4 key does nothing. I have an open ticket and so far nothing they have instructed me to do works.   Log in log out ..... didnt work. Waiting for the next suggestion or fix.  i bought 4 up from 3.5.6.   ver 5 came out 3 days after my upgrade, if i am having problems it is an easy leap that many others must also be having issues.,

Answer 3

Use Opera or Chrome browser. Redeem button not show up with Safari, Edge, or Firefox.

Answer 4

Yes, what Matt says. Safari didn't work for me so I downloaded Chrome. It was about a 10 minute download. That plus the version 5 download took me less than 30 minutes. It's an odd hassle but it's very smooth.

HOWEVER, now when I use Safari to view my PreSonus account, version 5 is NOT there. When I use Chrome, it IS there.

There is definitely a browser thing going on here. Now I have to keep Chrome just to deal with PreSonus!