Questions & Answers

No power for my brand new E3.5

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asked Jul 14, 2020 in Sceptre, Eris, R-Series by balinstrand (120 points)
I just received my E3.5 monitors today, and I have everything set up and plugged in, and I have checked that my power strip and outlet are all good and they are, but when I flip on my master power the blue pilot light doesn't even come on and I can't figure out why, and the manual is absolutely no help. Is there anyone else that's had this issue? And how did you fix it?

3 Answers

0 votes
answered Jul 15, 2020 by geraldbritton (2,140 points)
Sounds like a mfg defect.  You might have to return them.  have you tried them in another room?
0 votes
answered Jul 18, 2020 by jamesdiaper (140 points)
I'm in the exact same situation. No power at all to my brand new E3.5. literally just opened them out of the box
0 votes
answered Sep 30, 2020 by ralphtaylor1 (140 points)
Hi, I have just experienced the same thing.  They worked once then stopped. I tracked the problem down to a blown fuse in the plug. I determined that this happens when the unit is switched on.  I tested by putting a new fuse in and checking the voltage using a multimeter where I was getting 232 volts across the two pin terminals on the lead.  I switched off at the mains and plugged the cable into the speaker, switched on at the mains but did not switch on at the speaker. I then removed the power cable from the back of the speaker and tested the terminals again, getting 232 v as before. I then plugged the power cable back  the speaker, switched on at the mains, then switched on at the speaker. No blue power light! I removed the power cable from the speaker and tested the terminals again.No voltage registered.  I can only assume that when you switch power on at the speaker it's shorting out an blowing the fuse in the plug. The fuse is 3 amp I wonder if that is too low but don't want to try just in case.  I'm posting a ticket with these details.
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