Questions & Answers

How do I change my payment method for Sphere?

+1 vote
3,360 views
asked Jul 15, 2020 in Studio One+ by sparkmonism (220 points)
I have recently lost access to Sphere and I have a project I need to finish ASAP.

Because I have changed cards from my bank, my subscription, after a week, has expired.

Where can I update my details for Sphere.

Have already raised a ticket. No response.

Thanks

3 Answers

+1 vote
answered Jul 24, 2020 by AlexTinsley (925,230 points)
 
Best answer

To change the payment method:

Go to Account then select "Plan". 

You will see an option to change the credit card details under "Subscription Details"

asked Dec 28, 2021 in Studio One+ by eallen4 (320 points) Previous answer no longer seems valid.
+1 vote
answered Feb 29 by michaelleary (240 points)
The Change or Edit function DOES NOT APPEAR. (Read it again)

There is no link to EDIT or update a card (expiration etc.) on the user account page and the PreSonus account system is using an OLD card while showing the good card number. The bank shows it as declined on the good account ledger.

Please update the support department training manual on how to fix this or make a phone number to call accounting issues.
0 votes
answered Mar 6 by lokass (360 points)
Hello,
I'm in the same situation except that my subscription has stopped!!!! Have you had any feedback?
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