If you are hearing anomalies in your audio, then the issue is with your device driver. Contact Focusrite on their recommendations on how to optimize your system for audio device performance.
I don't see any support tickets logged in your account, we do not take calls for Studio One this is true, however we do answer support requests for Studio One Demo through our support portal at http://support.presonus.com
It is Studio One Prime that does not have any tech support, support for Prime (and Demo) can be found in the community support area of the forum here.