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product key requires an additional license that could not be found on this computer?? I purchased ver 5

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asked Aug 20, 2020 in Studio One 5 by reginaldwright (220 points)
I upgraded from ver 4 to ver 5, and I cannot activate 5.

1 Answer

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answered Aug 21, 2020 by garymaguire (11,330 points)
 
Best answer

Hi, 

Please ensure you have downloaded the installer from your account.

Once done please look over the following : 

To activate Studio One using the online method, please follow the instructions located in the following knowledge base article:

https://support.presonus.com/hc/en-us/articles/360043921991--3-Studio-One-5-Software-Activation-Online-Computer-

If you continue to have issues please contact Technical Support.

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