Question

Hi, last Sunday during morning service the console lost the network connection. I loose all the audio forcing us to shutdown the system. Also when connecting a mic to the analog input on the console before shutting down we did not get audio. Patching was correct. Any other user with this issue?

Thanks

Answer 1

Loosing network inputs could be, 

• Bad cabling
• Bad power
• Mis Matched Firmware

Link: https://support.presonus.com/hc/en-us/articles/360031841952-Ethernet-Cables-for-AVB-Guide

Version Information: 

* StudioLive Series III (all models) - v2.3.16845 
* NSB 16.8 - v1.2.16705 
* NSB 8.8 - v1.2.16705 
* EarMix - v1.2.16705 
* SW5E - v1.2.16705 

If all the above is right, then log a support ticket. 

Link: https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-