I received the FireStudio Project over a week ago and still cannot record. I called tech support Friday and was on hold for an hour and was then disconnected. I then sat for an hour with my father on the phone who runs his Presonus StudioLive 16.4.2AI without issue on the same make and model laptop that I use. We have the same specs and FireWire Express card listed below:
Toshiba harman/kardon Satellite A305-56916, Model No PSAGCU-095015
Windows 7 64b, intel centrino processor
Intel Core 2 Duo T6400 / 2 GHz
4GB DDR2 SDRAM at 800 MHz / PC2-6400
FireStudio Project input: startech.com 2 Port Express Card 1394a FireWire Card.
Drivers: Universal Control v1.7.2 for Windows 64bit. FSP firmware is up to date. Driver Version is 18.104.22.16857 (5486) and sample rate is 44.1kHz with a buffer size of 512.
Software: Studio One v3.2.0 build 36707
Hardware: FireStudio Project
What works: Both FireWire ports have been tried and both work (Windows Control Panel, Universal Control, and Studio One all detect the FSP). The LED on the FSP interface is solid blue. I start everything in the following order: boot up computer, turn on FSP, launch Studio One. Gain E/Q LED on the FSP input channel is working and I am getting clear sound through my headphones and PA system via the Main line outs. Universal Control driver works flawlessly.
What doesn't work: I am unable to record in Studio One. I select FireStudio Project template so tracks come armed. I have also attempted this by selecting my laptop microphone as the default input device and am still unable to record. I have tried otried recording in Windows Sound Recorder and seem to be having the same problem, so this is likely not a software issue. I installed Studio One on another laptop and the cheap mic on that computer registers in the monitor E/Q and I can record immediately after installation.
The following is what I see when I am in Studio One: There is no signal showing on the channel E/Q in Studio One (track is armed and monitor activated with proper input selection from FSP channel). The mixer interface shows no activity. When I hit record there is no signal and the time bar does not advance. The recording tracer remains at the 00:00:00 mark and the timer does as well. I have tried this two ways: simply hitting record and hitting play + record.
Any thoughts as to why the Toshiba laptop the FSP is hooked into is not allowing me to record in Studio One? Using the other laptop is not an alternative, I want the Toshiba to work because it is faster and has better specs.
Additional info: I am currently using my powered microKORG keyboard via 1/4" input. Phantom power is not activated (there is no difference in sound level/quality if it is activated). I am not trying to use this as a MIDI, I want to use it as an instrument input, the principle should be the same as hooking in a guitar or bass (with the exception that this is a powered, not passive input).