Questions & Answers

Can't activate Studio one 5 professional

+1 vote
asked Oct 6, 2020 in Studio One 5 by guyolsson (270 points) 1 flag
I purchased an upgrade from artist to professional.  I see the purchase in my products and it gives me a key but when I download the professional installer and run it I do not get the option to enter the key, it just runs the artist installer instead.  When I launch the program again I still have artist and I show zero activations on the professional.    What am I doing wrong?

5 Answers

0 votes
answered Oct 10, 2020 by richardascencio (140 points)
did you ever get a fix  i got same issue
0 votes
answered Oct 10, 2020 by guyolsson (270 points)
Yes.  The information on the product page indicates you must download the installer.  Not true.  Top left menu under "Studio One" gives an option in the drop down menu to "activate my purchase".  That's the fix
0 votes
answered Dec 21, 2020 by samdefriese (220 points)
That isn't the fix.  I did that too!  Nothing changes.  it actyually says, product already registered.  Is "registered" the same as "activated"?  Either way, studio 5 Pro is not accessible to me after I bought the upgrade.
0 votes
answered Feb 8, 2021 by jaywelter (540 points)
This is like the third or fourth issue I have seen with really little attention given by any Presonus support folks.  I was afraid I should have been looking at other DAWs.  It seems like Studio  One is losing it.  Hope I can get my money back.
0 votes
answered Apr 10, 2021 by antoniostaropoli (180 points)
I have been sitting here trying to figure this issue out as well. And I finally found the solution, at least for me, to this problem. When going to Activate the Professional version there's a box that that you can click to indicate it is an Upgrade. Do NOT check the box. Simply enter the product key and then click on Activate. That's it. It should begin downloading the upgrade from there. Hope this helps.