Questions & Answers

Can't activate Studio one 5 professional

+1 vote
asked Oct 6 in Studio One 5 by guyolsson (270 points)
I purchased an upgrade from artist to professional.  I see the purchase in my products and it gives me a key but when I download the professional installer and run it I do not get the option to enter the key, it just runs the artist installer instead.  When I launch the program again I still have artist and I show zero activations on the professional.    What am I doing wrong?

2 Answers

0 votes
answered Oct 10 by richardascencio (140 points)
did you ever get a fix  i got same issue
0 votes
answered Oct 10 by guyolsson (270 points)
Yes.  The information on the product page indicates you must download the installer.  Not true.  Top left menu under "Studio One" gives an option in the drop down menu to "activate my purchase".  That's the fix