Question

I purchased an upgrade from artist to professional.  I see the purchase in my products and it gives me a key but when I download the professional installer and run it I do not get the option to enter the key, it just runs the artist installer instead.  When I launch the program again I still have artist and I show zero activations on the professional.    What am I doing wrong?

Answer 1

did you ever get a fix  i got same issue

Answer 2

Yes.  The information on the product page indicates you must download the installer.  Not true.  Top left menu under "Studio One" gives an option in the drop down menu to "activate my purchase".  That's the fix

Answer 3

That isn't the fix.  I did that too!  Nothing changes.  it actyually says, product already registered.  Is "registered" the same as "activated"?  Either way, studio 5 Pro is not accessible to me after I bought the upgrade.

Answer 4

This is like the third or fourth issue I have seen with really little attention given by any Presonus support folks.  I was afraid I should have been looking at other DAWs.  It seems like Studio  One is losing it.  Hope I can get my money back.

Answer 5

I have been sitting here trying to figure this issue out as well. And I finally found the solution, at least for me, to this problem. When going to Activate the Professional version there's a box that that you can click to indicate it is an Upgrade. Do NOT check the box. Simply enter the product key and then click on Activate. That's it. It should begin downloading the upgrade from there. Hope this helps.