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Upgraded from Studio 4 Artist to 5 Professional, now it says prime, and wont let me activate it offline niether?

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asked Nov 29, 2020 in Studio One 5 by montaneywilliams (120 points)
So  I did a full upgrade pulled out all the stops.. paid for it.. went to bed thinking  smartest buy ever.. wake up to a prime not professional. uninstalled all my DAWs 4artist/5prime?.. went back and redownloaded professional, wait for it.  Same result.. now I may not be the sharpest knife in the draw but i know how to download and activate a program.. tried offline ,  yeah same thing.. some may some one with higher knowledge compacity explain my situation.

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