Question

Hi, sorry for my bad English at first.

I have a big problem...

I buy a new Mac (Retina 5K, 27", 2020) an I use a Studiolive 16 ser. III latest Firmware 2.3.16845 from April 2020

My Mac has no connecting to my presonus and in the System Prefences in Audio there is no Presonus or USB console!

Is there anybody out there who can help me to fix this Problem?

Answer 1

Apple have made changes in how our drivers are installed. Please see the following for installation Issues with FireStudio Series on High Sierra Mac OSX 10.13 and higher.

Answers Article: http://answers.presonus.com/27478/installed-universal-control-system-firewire-devices-showing?show=27480#a27480

Link: https://support.presonus.com/hc/en-us/articles/115005456483-Installation-Issues-with-FireStudio-Series-on-High-Sierra-Mac-OSX-10-13

Please note that the warning on the first screen shot may not show unless you uninstall and reinstall Universal Control.

When you download Universal Control please run the uninstaller and then restart your computer and then run the installer. Then you need to go to “Settings” —> “Securities & Privacy”

Now, before you click the Allow button, ensure that you "unlock" the page so that you can change these settings.

You will only have 30mins from the time you install Universal Control to give the exception required to install.