Questions & Answers

Monitors are not working there is no response on power on no light is on while power on and not working

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asked Nov 1, 2020 in Sceptre, Eris, R-Series by (120 points)
Monitors are not working

2 Answers

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answered Nov 1, 2020 by wesleypeterson (11,620 points)
Try a different outlet, different cord. Are they plugged into a surge protector strip? Try plugging them directly into an outlet you know is working. You might have gotten defective monitors, power light not turning on makes it seem likely. But some basic trouble shooting will let you know for sure. I wish you luck.
0 votes
answered Nov 4, 2020 by mackjohnson1 (10,980 points)

If you've done the basic troubleshooting already, create a support ticket so they can help.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-

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