Questions & Answers

Any test on Quantum 2626 with Big Sur and M1?

+14 votes
asked Nov 12, 2020 in Thunderbolt - Quantum by giovannicornara (420 points)
Did anyone test Quantum 2626 with big sur and M1?

19 Answers

+8 votes
answered Nov 18, 2020 by avahowell (300 points)
I tested it this evening. It doesn't work. The thunderbolt driver .kext is compiled only for the old architecture (x86_64), and needs to be recompiled for arm64e. Unfortunately the Rosetta compatibility layer can't translate kexts.

./postinstall: Incompatible architecture: Binary is for x86_64, but needed arch arm64e

Executing: /usr/bin/kmutil load -p /Library/Extensions/quantum_driver.kext

Incompatible architecture: Binary is for x86_64, but needed arch arm64e

Hopefully it's as simple as recompiling the .kext for ARM, really want to use the M1 with the Quantum :)
+2 votes
answered Nov 21, 2020 by hmdchzvf (670 points)
Please please please Presonus!

I just had to part with an 2015 MBP, and also just bought a Quantum 2626 with nothing to use it with. But a M1 ordered. I really hope for Quantum/M1 compability soon!
+2 votes
answered Nov 30, 2020 by zachmejia (180 points)
Updated from 11/30/2020,

Still no compatibility with the Quantum 2626 and M1 Macs. I even have the new Big Sur ready Universal Control but to no avail.

Truly hoping (and need) this to work soon!
+2 votes
answered Dec 1, 2020 by CGMatthews (190 points)
No luck here as of 12/1/20 with my 2626. Using a Mac Mini with M1, and all I get is blue blinking LED. No detection in Universal Control. Literally dead in the water unable to record any audio.
+3 votes
answered Dec 7, 2020 by hmdchzvf (670 points)
Come on Presonus. At least tell us your working on it, my 2626 is paperweight and im back to another brands interface for the moment. Would rather use the 2626 because its freaking awesome.

Please Presonus!!!
+3 votes
answered Dec 9, 2020 by iseskog (200 points)

I also just bought a Quantum 2626, does not work with my big sur M1 combo.

Please Presonus, help us out!!!

+9 votes
answered Dec 9, 2020 by hmdchzvf (670 points)
Presonus really need to look over their support team. There is just no communication and online prescense from real people working with the teams.

Presonus, take a day and visit Line 6 and they can show you guys how to connect with your community of product users. Line 6 basically has the best support of any audio/gear manufacturer. They have people that take things in their own hands in their spare time, doing time they may not even get paid for. Thats support. Presonus, get your act together. Silence is the absolute worst kind of support. Just say anything, even if you say ”sorry we have no solution yet, we are looking into it” that would mean you care.
+4 votes
answered Dec 10, 2020 by hamishmichael (510 points)
Same problem here. Big Sur on a MacBook Pro M1 and my Quantum 2 is not recognised - plus I'm unable to lodge a support request through my account. The Nov 17 PreSonus_Universal_Control_v3_4_0_61835 patch DOES NOT ADDRESS THIS ISSUE and there are currently no other options.
+3 votes
answered Dec 12, 2020 by hmdchzvf (670 points)

From Presonus support page about M1/Big Sur, updated dec 11.

”Support for Apple M1 Mac's will be available in early 2021.”

”We do not recommend Apple Silicon Macs for use with any Presonus interfaces, mixer products or applications at this time.”

+4 votes
answered Dec 17, 2020 by mukappa (350 points)
Same problem, MacBook Pro M1 Big Sur, and a very sad blue blinking light...
+2 votes
answered Jan 5 by ericbryant1 (480 points)
Same here, folks. Brand new Q2626 and brand new M1 just sitting there.

When do you think there'll be an update?

ALSO IMPORTANT: If UC can't see the Q2626 over a TB3 40Gbit/s cable, how can I update the firmware? Oh, I guess on a not-M1 computer. DOH!

Thank you,

+1 vote
answered Jan 17 by brianmcdonald3 (270 points)
It would be nice if we could sign up to be notified when ARM drivers were released. I know they said early 2021 but we haven't really got any updates on the progress to have any idea when we might actually get some relief.
+2 votes
answered Jan 22 by ianwidgery (660 points)
Absolutely USELESS customer support. Emailed this week about "WHEN" M1 will be suppoted as "EARLY 2021" is way to vague for professional users. ZERO reply.

Litrally brand new in box unit waiting to be used..... GET IT TOGETHER PRESONUS.
0 votes
answered Jan 29 by jakehoward (140 points)
Guess I'll return the 2626 I just bought. Lame.
0 votes
answered Feb 1 by matthewmouras (420 points)
I recently reached out to Presonus and asked for a more firm timeline on when we would have Apple silicon drivers. Heard from a representative named Gary who said that they are actively testing a solution for Quantum devices on M1 this week.  They are hoping for a release in the next "few weeks".

That's a little more specific than the vague "early 2021" on the site.
0 votes
answered Feb 14 by ianwidgery (660 points)
Same here! New mac new 2626. No support for M1 users... with the exception of a response from Presonus telling me the M1 update should be availble in 2 weeks - That was over 2 weeks ago.
0 votes
answered Feb 15 by denisadonis (230 points)

Any luck with the new firmware update? Is working now with the m1?

0 votes
answered Feb 24 by timlovegrove (220 points)
No change as of 24th Feb. The last firmware is 9th Feb and doesn't work with M1 still.