Questions & Answers

What do can you do when the display on the atom sq doesn't come on?

+1 vote
asked Jan 16 in Atom Pad Controllers by erasmussantos (130 points)
When I update the firmware the screen works showing me the status of the update but after that it goes back to black.

1 Answer

0 votes
answered Jan 16 by oscargarza3 (8,360 points)
Please file a support ticket so that PreSonus can track the issue and help. If you are not directly plugged into the computer through a USB port, go direct (instead of a hub, etc.). Insufficient power can make some devices act up. If you are using a desktop computer, try the back USB ports instead of the front (which tend to be hubs).