Question

When I update the firmware the screen works showing me the status of the update but after that it goes back to black.

Answer 1

Please file a support ticket so that PreSonus can track the issue and help. If you are not directly plugged into the computer through a USB port, go direct (instead of a hub, etc.). Insufficient power can make some devices act up. If you are using a desktop computer, try the back USB ports instead of the front (which tend to be hubs).