Question

When I update the firmware the screen works showing me the status of the update but after that it goes back to black.

Answer 1

Please file a support ticket so that PreSonus can track the issue and help. If you are not directly plugged into the computer through a USB port, go direct (instead of a hub, etc.). Insufficient power can make some devices act up. If you are using a desktop computer, try the back USB ports instead of the front (which tend to be hubs).

Answer 2

Did you ever get any fix for this problem?

Answer 3

I am having this same issue. Everything seems to work because I can still turn on/off mardi gras in setup. Just can't see anything. Definitely not a power issue, I have tried removing all other plugs to the controller, and even tried it on my laptop (that I had used it on, with no problems, for months) and still no luck. I also noticed it was not actually connecting to Studio One like it used to. I couldn't do the shortcuts even without the screen. Before someone says it yes the light was blue. Weird issue.. I have a ticket open with Presonus