Questions & Answers

Is Universal Control (3.4.0) broken for Atom SQ firmware update?

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asked Jan 26 in Atom Pad Controllers by michaelsesterhenn (210 points)
retagged Jan 27 by michaelsesterhenn
Hi,

I just tried setting up my new Atom SQ, and in the process I updated Universal Control to the latest. UC then said I needed to update my firmware from v1.10 to v0.40. It seemed odd, but I went ahead and did the firmware update even though it seems to be an older firmware. I later checked the release notes on the latest UC, and it said the Atom SQ firmware was updated to v1.12. What gives? Was there a problem in UC? Is it safe to use the Atom on firmware v0.40?

Thanks…

Version of UC I used: 3.4.0.61835

Link to UC release notes: https://pae-web.presonusmusic.com/downloads/products/release_notes/UC_3_4_Milestone_ReleaseNotes.pdf

1 Answer

0 votes
answered Feb 2 by michaelsesterhenn (210 points)
 
Best answer

If anyone finds this - maybe this can help them.  The problem was that with a new Atom SQ, UC 3.4 wanted to install an old firmware for some reason.  All I did was install an update version of UC (from old 3.2 version which I used with a Faderport), try to upgrade the firmware and it thought I had to upgrade to an old version (0.40). 

The solution, thanks to to Nick from Support, was to "reinstall UC using this Streamlined Process".   Not sure what's streamlined about this, but it did work for me:

> Disconnect any and all non essential devices from your computer.
> Hit the Windows Key
> Now type “View advanced system settings” and press return
> Click Environment Variables button.
> Click the New button for the top section on this window.
> For "Variable Name:" type this exactly.
devmgr_show_nonpresent_devices 
> For "Variable Value:" enter a single number " 1 ".
> Click OK and couple times and then open the Device Manger.
> Click the View menu and check "Show Hidden Devices".
> Right click and Uninstall any "Atom", "PreSonus", "USB Audio Device" and or "Unknown Device" you see listed under any category.
> Restart your computer.
> install Universal control >>https://www.presonus.com/products/ATOM-SQ/downloads 
> reconnect the device. 
> restart computer once more. 

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