I got revelator io24 today and tried to run universal control. There was a message asking me to update the firmware, I clicked the button. The message says it would take a few minutes. However, it's been an hour stuck on this process. There is a warning message saying not to turn off or disconnect the device. What can I do? I dare not turn it off, because I need to use it tomorrow for an important online stream. Please get back to me at 6308801256 as soon as possible. Thanks!