Questions & Answers

Cannot change my credit card

0 votes
1,140 views
asked Nov 22, 2022 in Studio One+ by mphill1967 (120 points)

Hi There

I currently have a Sphere account with you including a paid monthly plan. I need to change the credit card I use for payment however when I try to do this in My Account page, the system will not allow me to enter a new card.

Can you please help with this?

4 Answers

0 votes
answered Mar 4, 2023 by richcresswell1 (3,250 points)
Cancel then renew, rather than try to update the card details.
0 votes
answered Oct 14, 2023 by one.espana (220 points)
Unfortunately, this response did not help me, I cancelled and now I have no option to renew and the price went up to 19.99. What a PAIN locked out of my projects all day due to this.
0 votes
answered Dec 4, 2023 by tommorgan1 (180 points)
I am having this problem too.  Seems many have had credit card and payment issues!   Presonus needs to fix this, or they will lose customers!!
0 votes
answered Feb 1 by boros (180 points)
Hi, I had the same problem, I went to buy and there is my old debit card automatically loaded, but you just have to click there and hit any number, only numbers. And they will override the last credit card you have there. I hope I have helped.
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