Question

Hi There

I currently have a Sphere account with you including a paid monthly plan. I need to change the credit card I use for payment however when I try to do this in My Account page, the system will not allow me to enter a new card.

Can you please help with this?

Answer 1

Cancel then renew, rather than try to update the card details.

Answer 2

Unfortunately, this response did not help me, I cancelled and now I have no option to renew and the price went up to 19.99. What a PAIN locked out of my projects all day due to this.

Answer 3

I am having this problem too.  Seems many have had credit card and payment issues!   Presonus needs to fix this, or they will lose customers!!

Answer 4

Hi, I had the same problem, I went to buy and there is my old debit card automatically loaded, but you just have to click there and hit any number, only numbers. And they will override the last credit card you have there. I hope I have helped.