Questions & Answers

Cannot change my credit card

0 votes
asked Nov 22, 2022 in PreSonus Sphere by mphill1967 (120 points)

Hi There

I currently have a Sphere account with you including a paid monthly plan. I need to change the credit card I use for payment however when I try to do this in My Account page, the system will not allow me to enter a new card.

Can you please help with this?

1 Answer

0 votes
answered Mar 4 by richcresswell1 (3,190 points)
Cancel then renew, rather than try to update the card details.