Question

Hi There

I currently have a Sphere account with you including a paid monthly plan. I need to change the credit card I use for payment however when I try to do this in My Account page, the system will not allow me to enter a new card.

Can you please help with this?

Answer 1

Cancel then renew, rather than try to update the card details.

Answer 2

Unfortunately, this response did not help me, I cancelled and now I have no option to renew and the price went up to 19.99. What a PAIN locked out of my projects all day due to this.

Answer 3

I am having this problem too.  Seems many have had credit card and payment issues!   Presonus needs to fix this, or they will lose customers!!